SMS Consent Flow Documentation

Effective date: April 25, 2026

This page documents the exact end-user consent flow used by AI Front Desk Helper to collect SMS opt-in consent in compliance with TCPA and CTIA guidelines.

Opt-In Methods

AI Front Desk Helper supports two opt-in flows. Both use an active, affirmative consent modal that cannot be bypassed.

Flow 1 — Marketing Website

1. User visits aifrontdeskhelper.com and clicks "Get Started" or a contact form CTA.
2. The SMS consent modal appears, displaying the full consent language and required disclosures.
3. An unchecked checkbox labeled "I have read and agree to the SMS messaging terms above" is presented. The checkbox is unchecked by default.
4. The "Continue to sign up" button remains disabled until the checkbox is actively checked by the user.
5. Once checked, the button enables and the user can submit the form.
6. Upon submission, the user receives a welcome SMS confirming opt-in and including STOP/HELP instructions.

Modal as displayed (representative):

Flow 2 — Chat Widget on Client Websites

AI Front Desk Helper provides an embeddable chat widget deployed on home service business websites. The same pre-SMS consent modal with unchecked checkbox and disabled submit button is required before any SMS is sent through the widget.

1. Visitor interacts with the chat widget on a client business's website.
2. If the conversation indicates the visitor would benefit from SMS follow-up, the consent modal appears with the same terms shown above.
3. The visitor must actively check the consent checkbox to enable the submit button.
4. Only after explicit consent is captured does the system send any SMS message.

What We Capture

For every opt-in, we record:

• The mobile phone number provided
• The exact consent language shown to the user
• The source of the opt-in (marketing site, chat widget, etc.)
• The IP address of the user at the time of consent
• The user agent (browser/device) of the user at the time of consent
• The page URL where consent was given
• The session ID
• The timestamp of consent

Privacy Statement

Mobile phone numbers and SMS opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes under any circumstances. See our Privacy Policy for full details.

Contact

For questions about our SMS consent flow, contact:

Gladiators Painting Inc.
19427 Audrey Street
Gretna, NE 68028
United States
Email: drew@aifrontdeskhelper.com